FAQ — Frequently Asked Questions
1. What materials are your jewelry made of?
Our pieces are crafted using high-quality, skin-friendly materials designed for long-lasting shine and everyday comfort.
2. Is your jewelry safe for sensitive skin?
Yes. All our products are made with safe, comfortable, and skin-friendly finishes suitable for daily wear.
3. How long will my order take to arrive?
Orders are processed quickly and shipped within 3 -5 business days. Delivery times may vary by location, but we work to get your jewelry to you as fast as possible.
4. Do you offer returns or exchanges?
Yes. If your product arrives damaged or incorrect, we offer easy returns or exchanges. Please contact us within 24–48 hours of receiving your order.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email so you can follow your package in real time.
6. Do you offer Cash on Delivery (COD)?
No, we currently do not offer COD. All orders must be prepaid for safe and smooth processing.
7. How do I care for my jewelry?
Keep your jewelry dry, wipe gently after use, and store it in a soft pouch. Avoid contact with perfumes, lotions, and water to maintain shine.
8. Can I change my delivery address after placing an order?
Address changes are possible only if your order hasn’t been shipped yet. Contact our support team immediately for help
9. What should I do if I receive a damaged item?
We’re here to help. Share an unboxing video or photo within 24 hours of delivery, and we’ll arrange a replacement or suitable solution.
10. How can I contact customer support?
You can reach us via WhatsApp, Instagram DM, or email. Our team is always ready to assist you.
